AI + Communication
AI triage, lead routing, internal search, and conversational workflows on WhatsApp, SMS, and web - so first-response is instant and handoff to the team is clean.
Typical first build
KES 120k - 320k
Timeline
3 - 6 weeks
Includes
Discovery, build, launch, and a 30-day post-launch window for adjustments.
Range covers most first projects in this pillar. Final scope and price come out of a planning call.
Common use cases
When this pillar becomes useful
WhatsApp product and order assistant
A retailer whose customers ask product, stock, price, and delivery questions across WhatsApp at all hours.
Outcome
Common questions get fast, accurate answers and the team takes over only when the chat needs judgement.
Bulk SMS and WhatsApp campaigns
A retailer running offers, restock alerts, and reorder nudges to a customer list that is currently messaged manually.
Outcome
Targeted campaigns go out on a schedule, with delivery, reply, and conversion visible in one report.
After-sale follow-up and review collection
A retailer that loses repeat business because there is no consistent thank-you, delivery check, or review request after a sale.
Outcome
Each completed order triggers a follow-up sequence that drives reviews, repeat purchases, and referral introductions.
AI lead triage on web and WhatsApp
A service business losing leads because qualification and follow-up depend on whoever is free to reply.
Outcome
Leads get a fast first response, structured qualification, and routing to the right team member.
Auto-booking assistant
A team that wants prospects to self-book a slot from a conversation rather than a calendar link in an email.
Outcome
Qualified leads pick a slot from inside the chat and the booking lands in the team calendar with context.
Quote follow-up and reactivation
A service business that sends quotes and never hears back because nobody owns structured follow-up.
Outcome
Quotes get scheduled nudges, reactivation messages, and clear handoff back to a person when the prospect engages.
Admissions enquiry assistant
An admissions office answering the same fee, term, and policy questions across WhatsApp and walk-ins each term.
Outcome
Parents get accurate first answers and book a school visit, while the team handles only the cases that need attention.
Parent broadcast and announcement workflows
A school sending term updates, fee reminders, and event notices across staff phones with no record.
Outcome
Announcements go out from one tool with delivery tracking and a clean audit log.
Fee reminder and arrears nudges
A school chasing fee payments through staff phones with no consistent reminder cadence or audit trail.
Outcome
Reminders go out automatically at agreed milestones, with paid-status sync and escalation to the bursar when needed.
Sound like your situation?
A 30-minute planning call gets you scope, timeline, and a budget range you can act on.
Problems we hear most often
If any of these sound familiar, this pillar is the right place to start.
Slow first response losing leads to faster competitors
Repetitive WhatsApp questions consuming the team
No structured handoff between marketing, sales, and support
Internal knowledge that nobody can search through
What is included
Capabilities inside this pillar
AI lead triage and qualification on WhatsApp and web chat
Conversational FAQ and self-service for customers
Lead routing and CRM sync
Internal search and knowledge assistants for teams
Workflow automation across email, sheets, and APIs
Safety guardrails, monitoring, and human handoff
Workflow example
Before, build, after
The useful question is not only what feature gets built - it is what changes in how customers, staff, payments, and records move through the business.
Before
Customers wait for replies, staff repeat the same answers, and good leads are mixed with incomplete or low-fit requests.
Build
We define the allowed tasks, knowledge sources, escalation rules, logging, and handoff flow before adding AI into the channel.
After
First response is faster, repetitive handling drops, and the team receives cleaner context before taking over.
Want a workflow mapped for your business?
We will sketch the before/build/after for your specific operation on the call.
Infrastructure inside this pillar
The rails we wire in when the workflow needs them
Good fit when
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You already know the common questions, lead stages, or support categories.
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The team needs faster first response but still wants human control.
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WhatsApp, SMS, web chat, email, or CRM handoff matters to the workflow.
Not the best starting point when
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You want AI to make sensitive decisions without review or clear rules.
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There is no approved source of truth for answers, pricing, policies, or escalation.
Example deliveries
What this looks like in practice
Service-business AI triage
Always-on lead capture, FAQ handling, and qualified handoff to sales - across WhatsApp and the website.
Retail WhatsApp order triage
AI-assisted intake for product questions, order status, and handoff from WhatsApp into the sales workflow.
Admissions enquiry assistant
AI that answers common parent questions about fees, terms, and applications, then books a school tour.
Scoping inputs
What makes planning faster
You do not need perfect documentation before a call. These are the practical details that help us recommend the right starting build and avoid unnecessary scope.
Top customer questions, lead qualification rules, and escalation triggers.
Approved documents, product data, FAQs, policies, or scripts the AI can use.
Channels to connect: WhatsApp, web chat, SMS, email, CRM, or sheets.
What must always be handed to a human.
Buyer questions
Questions that usually come up
Will AI replace the team?
No. We design it to handle repeatable first-response and routing work, then hand over with context when judgement, pricing, or exceptions matter.
How do we prevent bad answers?
By limiting the assistant to approved sources, defining escalation rules, logging conversations, and testing edge cases before launch.
Industries we know best for this pillar
Built around how operators actually work
Ready to scope a ai + communication project?
Where customers reach you and the team responds faster. Tell us the bottleneck and we will point at the right scope, timeline, and budget range.
- Free 30-minute planning call
- Scope, timeline, and budget range
- WhatsApp, phone, or email available
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